The Customer Service Guarantee. The Customer Service Guarantee Standard (CSG Standard) protects you from poor service. It tells telcos how fast they must connect or fix your landline. It also sets the compensation they have to pay if they miss those timelines. On this page. What the CSG Standard covers. Timelines. … See more * The timeline for all communities is within 20 working days of the request if: 1. the community is not close to infrastructure 2. the network has no spare capacity See more Your telco may offer you another service while they are fixing a fault. This could be: 1. an interim service such as a mobile phone service at … See more Where a phone service already exists, the telco must connect within 2 working days. This is for all communities. See more When the telco makes an appointment to connect or fix a service, they must: 1. give you an appointment window of no more than 5 hours 2. keep … See more WebActiv8me is committed to providing excellent customer service and complying with the Customer Service Guarantee Standard (CSG Standard), which is monitored by the Australian Communications and Media Authority (ACMA). This means that for eligible services we aim to meet certain minimum performance standards and to provide our …
ACMA submission to ACCC NBN wholesale service …
WebJan 25, 2024 · CSG Services & Fees Services Terms & Conditions Submission Forms. … WebThe CSG Standard outlines the minimum performance standards for fixed-line telephone service customers and is issued by the Australian Communications and Media Authority (ACMA). What the CSG covers This means that for standard fixed line telephone services we have to meet minimum performance standards and if these standards are not met we … flare shield
Telstra pays $510,000 for missing CSG benchmarks - ARN
http://www5.austlii.edu.au/au/journals/AUCMAsphereNlr/2006/208.pdf WebThe ACMA is the primary sector-specific regulator for communications, with responsibility … Webwholly waive your rights under the CSG standard. If you have selected to waive the Customer Service Guarantee you will not be able to claim compensation from Exetel for its failure to meet the prescribed installation or performance standards. 5. Your rights to compensation under the CSG Standard shown in the snapshot below is flare shelf life