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liveagent - Attach file in live agent and send to customer - Salesforce …
WebAug 19, 2016 · Salesforce does this file request initiation from Agents (rather than providing visitors direct option) to ensure that files reach salesforce only with consent of the Agent and avoid unwanted files,spamming by customers. Share Improve this answer Follow answered Jul 2, 2024 at 12:49 Wilson 193 7 Add a comment 0 WebConnect your agents and increase productivity. By connecting each live chat with a complete customer profile for context, agents can move quickly using customer chat sneak peek, keyboard shortcuts, and prewritten messages. Plus, routing chats to … pho spring texas
Live Agent Case creation from Pre Chat - Salesforce Stack Exchange
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